Meylers Lettings & Property Management is local family run Letting Agent based in Bracknell. We do our best to operate in a professional way and to the highest standards; it is possible that you may be dissatisfied how we have dealt with a particular situation. Our standard procedure for handling complaints follows.
In the first instance your complaint should be directed in writing to the Manager who you will have been dealing with. They will want to resolve your complaint immediately and will respond within ten working days.
Should you still remain dissatisfied then you should write or email us providing full written details of your complaint and copies of any supporting evidence within 4 weeks of receiving the Managers response. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.
Write to us;
FAO Complaints Officer, 4 Hart Close, Priestwood, Bracknell, Berkshire RG42 2DR
E-mail us: firstname.lastname@example.org
Stage 3: Receiving your complaint
We will acknowledge the receipt of this written complaint within three working days and explain our process.
Stage 4: Resolving your complaint
We will then investigate your written complaint with supporting evidence as soon as possible and write to you once we have completed our investigation. This process should take 15 working days.
The Managing Director will set out his/her findings and recommendations as a final view point on how they believe the complaint can be resolved
Stage 5: Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at www.tpos.co.uk